Key Responsibility Include:
- Providing day-to-day support to users on JDE/ Inhouse Product functionality, including troubleshooting issues, answering questions, and guiding users on best practices.
- Prepare documentation such as design specification, technical specification, functional specification on any enhancement and changes, etc.
- Provide support to clients based on Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
- Working closely with other team members, including developers, CNC specialists, and business users, to deliver effective solutions and support.
- Analyzing and resolving system issues, identifying root causes, and implementing solutions or workarounds. This may involve collaborating with other teams like development or CNC.
- Travel to customer sites to provide product support and for project implementation.
Primary Skills
- A good understanding of business processes related to the specific JDE modules the consultant will be supporting (e.g., distribution, finance, manufacturing).
- Ability to analyze and solve complex technical and functional problems, identifying root causes and implementing effective solutions.
- Ability to work effectively as part of a team, collaborating with others to achieve common goals.
Preferred Skills
- Basic understanding of JDE concepts, database principles, and SQL. Knowledge of programming languages like Java or C++ can be helpful.
- Strong written and verbal communication skills to effectively interact with users, team members, and stakeholders.
Working Experience
- Fresh graduates are encouraged to apply.