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Privacy Policy

Introduction

At Rosemallow Technologies (“we”, “our”, “us”), protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, purchase our products, or communicate with us.

This policy applies to all users, including customers, employees, contractors, partners, and visitors. By using our services, you agree to the practices described in this policy.

We encourage you to read this Privacy Policy carefully. Your trust is very important to us, and we are committed to handling your personal data with the highest standards of security,
transparency, and integrity.

Information We Collect

We collect information to provide, maintain, and improve our services. This includes personal information you provide directly, such as your name, email address, phone number, billing and shipping addresses, payment details, and account credentials. We also collect information you provide in forms, surveys, or during interactions with our support team.

We may collect technical information automatically, such as your IP address, device type, operating system, browser type, language preferences, and approximate location. We also
track your interaction with our website, including pages visited, time spent on each page, links clicked, and referring websites. Additionally, we use cookies, pixels, and similar tracking technologies to understand user behavior and improve our services.

Transactional information is collected when you purchase our products or services. This
includes details of your purchases, invoices, payment methods, and any information
necessary to detect fraud or verify payments. Communication information, such as emails, chat messages, phone conversations, and other correspondence with us, is also collected to
provide better support and service.

How We Use Your Information

We use the information we collect to provide and improve our services. Your personal information helps us process orders, manage your account, and deliver the products or services you request. It also allows us to respond to your inquiries, provide updates, and send important notifications about your account or our services.

With your consent, we may use your information to send newsletters, promotional offers, or surveys that we believe may be of interest to you. We analyze website usage and customer behavior to improve our products, services, and website experience. Your information is also used to ensure compliance with legal requirements, protect against fraud, detect unauthorized activities, and maintain the security of our services. We only use your data for purposes for which it was collected and do not use it for unrelated purposes without your
permission.

Legal Basis for Processing

We process your personal information based on applicable data protection laws. This includes processing information with your explicit consent, when necessary to fulfill contracts or provide services you requested, or to comply with legal obligations. We may also process information based on our legitimate business interests, such as improving services, ensuring security, and operating our business efficiently. We ensure that all processing is done lawfully, fairly, and transparently.

Sharing Your Information

We do not sell your personal information. However, we may share it with third-party service
providers who assist us in operating our website, delivering services, processing payments,
conducting marketing activities, or providing customer support. We may also share
information when required by law, regulation, or legal process, or to protect our rights,
property, or safety. In cases of business transfers, such as mergers, acquisitions, or sales of
assets, personal information may be transferred as part of the business assets. All third
parties are required to maintain confidentiality and protect your personal data according to
applicable legal standards.

International Data Transfers

If your personal data is processed or stored outside of India, we take steps to ensure it is
adequately protected. This may include contractual safeguards or adherence to recognized
privacy frameworks to comply with applicable data protection laws.

Data Retention

We retain your personal information only for as long as it is necessary to provide our services,
comply with legal obligations, resolve disputes, and enforce agreements. After the
information is no longer needed, it is either securely deleted or anonymized. Retention
periods may vary depending on regulatory or contractual requirements.

Your Rights

Depending on your jurisdiction, you may have several rights regarding your personal data.
You can request access to the information we hold about you, correct any inaccurate or
incomplete data, or request that your personal data be deleted when permitted by law. You
can also ask us to limit or object to certain types of data processing, withdraw your consent
for processing that was based on consent, or request a copy of your personal information in a
structured and commonly used format. If you have concerns about how your data is handled,
you can also lodge a complaint with the relevant data protection authority. To exercise any of
these rights, you can contact us at contact@rosemallowtech.com.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze
website performance, and deliver personalized content. Some cookies are essential for the
website to function properly, while others are used for analytics or marketing purposes. You
can manage your cookie preferences through your browser settings or our cookie consent
tool, but please note that blocking certain cookies may affect website functionality.

Data Security

We implement industry-standard measures to protect your personal information from
unauthorized access, disclosure, alteration, or destruction. These measures include
encryption, access controls, authentication procedures, and regular monitoring of our
systems. While we strive to protect your data, no security system is completely secure, and
we encourage you to take appropriate steps to protect your own personal information.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect
personal information from children. If we become aware that we have inadvertently collected
information from a child, we will take steps to promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,
services, or legal requirements. Any updates will be posted on this page with a revised
effective date. We encourage users to review this page regularly to stay informed about how
we protect your personal information.

Contact Information

If you have questions, concerns, or requests regarding your personal data or this Privacy
Policy, please contact us at:

Rosemallow Technologies